Need More Help?

Check out our most frequently asked questions below.

ORDERS & PAYMENTS

How can I check my order status?

Log into your account and go to “Order History” to view the status.

Can I modify my order?

Once an order is submitted, it cannot be directly changed. Please contact customer support for assistance. We ship daily so if your shipping address was incorrectly written, the soon you contact us the better for everyone!

What payment methods are accepted?

We accept credit cards, PayPal, and select local payment options.

Will I receive a confirmation email after payment?

Yes, you will receive an order confirmation email once payment is successful.

Is my payment information secure?

We use encryption technology to keep your payment details safe.

SHIPPING & FRESHNESS

How long do ChunkyFit cookies stay fresh?

ChunkyFit cookies have a shelf life of up to 6 months when stored in a cool, dry place, and our new recipe will extend that to 12 months. Unlike some protein snacks that get hard or stale over time, our cookies maintain their soft, chewy texture throughout their shelf life when properly stored.

Storage tips:

  • Keep in original packaging or airtight container
  • Store in a cool, dry place away from direct sunlight
  • No refrigeration required (though some customers prefer them chilled!)
  • Can be frozen for even longer storage
When will my ChunkyFit cookies ship?

We bake and ship cookies weekly in small batches. Orders typically ship within 3-5 business days. Orders placed Monday-Wednesday usually ship that same week; orders placed Thursday-Sunday ship the following week. You'll receive a tracking email as soon as your cookies ship.

Why small batches matter: We bake weekly to ensure quality control and fresh taste, even though our cookies have a 6-12 month shelf life.

Do ChunkyFit cookies need to be refrigerated?

No, our cookies don't require refrigeration. They stay fresh for up to 6 months (12 months with our new recipe) stored in a cool, dry place. Many customers prefer eating them at room temperature for the softest texture, or chilled for a firmer, more "cookie dough" texture.

Storage tip: Keep them in the original packaging or an airtight container. No special storage needed—they're shelf-stable like traditional cookies but with 16g of protein.

Can I change my shipping address?

Contact customer support as soon as possible if you need to update your shipping address.

RETURNS & REFUNDS

What is your return policy?

Due to the fact that we provide perishable consumable goods, all sales are final and we do not accept returns.

Do you offer refunds?

All sales are final. Although, things do happen such as packaging gets damaged, or food product gets exposed. Please email us at hello@chunkyfitcookie.com with your order number in the subject line with images showing the damage and we'll help right away! We provide refunds, or credit to make another purchase.

PRODUCT BASICS

What makes ChunkyFit cookies different from other protein cookies?

Enter the answer hereChunkyFit cookies are baked fresh every week and shipped the same week they're made, unlike shelf-stable protein cookies that sit in warehouses for months. We use real ingredients like avocado oil, honey, and premium chocolate chips, not cheap vegetable oils or artificial sweeteners. Each cookie has 18g of protein and a soft, chewy texture that tastes like a real homemade cookie, not a compressed protein bar. Most customers say our cookies are the first protein snack they've tried that doesn't have a chalky texture or weird aftertaste.

Key difference: Fresh-baked weekly vs. months-old shelf-stable products.

How much protein is in each ChunkyFit cookie?

Each ChunkyFit cookie contains 16g of high-quality protein from a blend of whey protein isolate and casein protein. For context, that's equivalent to about 3 eggs or 2.5 ounces of chicken breast, all in a single cookie that actually tastes good. Our protein blend is designed to avoid the chalky texture common in other protein snacks.

Key difference: Fresh-baked weekly vs. months-old shelf-stable products.

Are ChunkyFit cookies actually soft, or do they get hard like other protein bars?

Our cookies are genuinely soft and chewy because they're fresh-baked weekly, not manufactured months in advance. We don't compress protein powder into bar shapes or use shelf-stabilizers that make products hard. Customers consistently describe the texture as "like a real cookie" or "soft-baked." Because we ship the same week we bake, you're getting cookies at peak freshness, not after months of sitting on a shelf.

Key difference: Fresh-baked weekly vs. months-old shelf-stable products.

What ingredients are in ChunkyFit cookies?

We use real ingredients: butter and avocado oil (not cheap vegetable oil), real honey (not artificial sweeteners), premium chocolate chips, almond flour, whey protein isolate, casein protein, and natural flavors. No soy protein isolate, no high fructose corn syrup that cause digestive issues, no artificial preservatives. Every ingredient is something you'd recognize and use in your own kitchen.

Fun fact: We specifically chose avocado oil because it's heart-healthy and doesn't leave an aftertaste like some cheaper oils.

How many calories are in a ChunkyFit cookie?

Most ChunkyFit cookies contain around 190-210 calories, depending on the flavor. For comparison:

  • Classic Chocolate Chip: ~190 calories, 16g protein
  • Cookie Butter: ~195 calories, 16g protein
  • Cookie Monster: ~195 calories, 16g protein
  • Funfetti: ~195 calories, 16g protein
  • Nutty n' Nice: ~190 calories, 16g protein

That's fewer calories than most protein bars (which average 220-400) with more protein and better taste.

COMPARISON QUESTIONS

ChunkyFit vs Quest Cookies - which is better?

Texture: ChunkyFit cookies are soft and chewy; Quest cookies are dense and often hard. ChunkyFit is baked fresh weekly, while Quest is shelf-stable for up to 12 months.

Protein: ChunkyFit has 16g per cookie; Quest has 15-16g.

Ingredients: ChunkyFit uses avocado oil and real honey; Quest uses palm kernel oil and sugar alcohols (which can cause digestive issues).

Taste: Customer reviews consistently rate ChunkyFit higher for taste and texture, with many saying it's "the first protein cookie that actually tastes like a cookie."

Best for: ChunkyFit if you want fresh-baked taste and texture; Quest if you need maximum shelf life for travel.

Are ChunkyFit cookies better than Built Bars?

Built Bars are protein bars coated in chocolate, not cookies. The main differences:

Format: ChunkyFit is an actual baked cookie; Built Bar is a marshmallow-textured protein bar.

Protein source: ChunkyFit uses whey + casein protein (16g); Built Bar uses whey protein (15-17g).

Texture: ChunkyFit is soft and cookie-like; Built Bar has a unique marshmallow texture some people love and others find strange.

Ingredients: ChunkyFit uses real chocolate chips and honey; Built Bar uses sugar alcohols.

Best for: ChunkyFit if you want a real cookie experience; Built Bar if you prefer marshmallow-textured protein snacks.

How does ChunkyFit compare to Lenny & Larry's Complete Cookie?

Protein: ChunkyFit has 16g; Lenny & Larry's has 16g.

Freshness: ChunkyFit is baked weekly; Lenny & Larry's is shelf-stable for months.

Size: Lenny & Larry's cookies are 4oz (huge, often split into 2 servings); ChunkyFit is a more reasonable single-serving size.

Calories: ChunkyFit has equal to or less than 200 calories per protein cookie. Lenny & Larry's cookies that have a good amount of protein are nearly 400 calories making ChunkyFit the better calorie friendly choice.

Sugar: ChunkyFit typically has 7g; Lenny & Larry's has 14+g.

Ingredients: ChunkyFit uses avocado oil and honey; Lenny & Larry's uses palm oil and more sugar.

Best for: ChunkyFit if you want fresh-baked taste with less sugar and less calories; Lenny & Larry's if you want a massive cookie to share.

ChunkyFit vs homemade protein cookies - is it worth buying?

Time: Making homemade protein cookies takes 45-60 minutes plus cleanup; ChunkyFit arrives at your door ready to eat.

Consistency: Homemade protein cookies often turn out dry or chalky; we've spent years perfecting the texture so you don't have to experiment.

Ingredients: You'd spend $30-40 buying protein powder, almond flour, avocado oil, etc. individually; ChunkyFit costs $3.25-$3.99 per cookie.

Freshness: Both are fresh! But ChunkyFit saves you the time and guarantees the texture is perfect every time.

Best for: ChunkyFit if you value time and consistency; homemade if you enjoy baking as a hobby.

DIETARY & HEALTH

Are ChunkyFit cookies gluten-free?

No, ChunkyFit cookies are not gluten-free. We use almond flour as a base, but some flavors contain oat flour which has gluten. If you have celiac disease or severe gluten sensitivity, our cookies aren't suitable.

Coming soon: We're working on a certified gluten-free line—join our email list to be notified when it launches!

Are ChunkyFit cookies keto-friendly?

ChunkyFit cookies are not strictly keto, as they contain 15-20g of net carbs per cookie. However, they're lower in carbs than traditional cookies (which have 30-40g) and higher in protein and fat, making them a better option for low-carb (but not ketogenic) diets.

For keto: Look for products with under 5g net carbs per serving. For low-carb: ChunkyFit works great.

What protein snack has the best texture?

If you're tired of hard, chalky protein bars, ChunkyFit cookies have the softest, most cookie-like texture because:

  • Baked fresh weekly (not compressed or extruded)
  • Made with real butter and avocado oil
  • No sugar alcohols or artificial binders
  • Shipped same-week for maximum freshness

The trade-off is a shorter shelf life (7-10 days vs. 12 months for Quest), but customers overwhelmingly say the texture is worth it.

Best protein cookie for people who hate protein bars?

ChunkyFit is specifically designed for people who hate typical protein bars. If you've tried Quest, Built Bar, Pure Protein, or ThinkThin and hated the:

  • Chalky texture → ChunkyFit is soft and chewy
  • Artificial taste → We use real honey and avocado oil
  • Digestive issues → No sugar alcohols (erythritol, maltitol)
  • Hard, dense bars → We bake real cookies, not compress powder

Over 70% of our customers say they've tried other protein snacks and ChunkyFit is the first one they actually enjoy eating.