All cookies are shipped within 2-4 business days of purchase. Because we bake fresh weekly we make sure you're receiving the freshest possible cookie.

Because we are a small business, we cannot ship our products in climate controlled packaging as temperatures get warmer in spring/summer months.The packaging we use protects the cookies from UV rays and minimal heat, but there is always risk of certain ingredients like chocolate melting. The cookies are temperature stable, however, they will melt if left in a hot truck, warehouse, porch and/or mailbox. If you wish to add an insulated bag to your order, we offer that in the cart before checkout!

You can store your cookies in the fridge for an hour to bring them back to texture if desired. We cannot control the temperature in which USPS ships so please keep an eye on your tracking number to ensure your order is not left out in the heat for a long period of time.

All ChunkyFit Protein Cookies are different depending on ingredients used. Our third party lab tests have given us a shelf life of 4 months depending on choice of flavor.

We've added an oxygen absorber in each cookie package to extend freshness.

Although we recommend consuming within the first 2 weeks of arrival, you may refrigerate or freeze to extend shelf-life and freshness.

These are real, hand crafted cookies, and are not made in a large facility. So, just like any homemade cookie they are sensitive to the environment they are in. That's what makes them great and stand out from the rest.

When you create a new protein cookie subscription box it will be linked with your online account on our website using your email!

Simply just log in and make adjustments to your protein cookie selection at any time. If you need help with this, you can always email our team at hello@chunkyfitcookie.com!